Shipping Policy
Shipping Policy
We offer free tracked shipping on every order shipping to Canada and the United States. Once your order ships, you’ll receive a tracking link by email.
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- After processing, your order is handed to the carrier and tracking is emailed to you.
Shipping Cost
Free shipping on all orders (tracked, where available).
Where We Ship From
Our products ship from U.S.-based partner warehouses.
Estimated Delivery Times
Delivery times are estimates and may vary due to carrier delays, weather, peak seasons, or customs processing.
- Canada: 5-14 business days
- United States: 3-6 business days
Tracking
- All orders include tracking.
- Please allow 24–72 hours after shipping for tracking to update.
Incorrect Address / Address Changes
Please double-check your shipping address at checkout. If you need to change your address, contact us within 12 hours of placing your order. We’ll do our best to help, but we can’t guarantee changes once an order is processed or shipped.
Delivered But Not Received
If your tracking shows “Delivered” but you did not receive your package:
- Check with household members, your concierge/front desk, and any secure locations at your address.
- Check for a carrier notice (email/SMS) or a photo of delivery if available.
- Contact the carrier for the fastest resolution.
If you still need help, email us and we’ll assist you.
Customs, Duties & Taxes
For cross-border shipments (especially U.S. → Canada), duties and taxes may be charged by local authorities. Any import fees are the responsibility of the customer.
Contact
Questions about shipping? Email us at info@focusflowhome.com.